Question 1

Can I work offline and sync later?

Accepted Answer

Yes. The Log app works fully offline - capture data in the field with no signal, and everything syncs automatically when you're back online. No manual uploads, no lost work.

Question 2

What is GIMLabs?

Accepted Answer

GIMLabs is a geotechnical data management platform for engineers and drillers. It helps you capture borehole logs digitally, manage project data, and generate professional reports with AGS exports. From field logging to final deliverables, everything stays connected and in sync.

Question 3

What's the difference between Go and Pro?

Accepted Answer

Go is our self-service plan for small teams. It includes Log, Manage, and Product OS with standard templates - everything you need to start logging digitally. Pro is for teams who need the full platform - custom templates, mapping, Calc, AGS import/export, validation, Connect client portal, and dedicated onboarding. See our pricing page for exact figures and volume discounts.

Question 4

What is concurrent licensing?

Accepted Answer

Unlike named licenses (one per person), concurrent licenses are shared across your team. If you have 5 people but only 3 in the field at once, you only need 3 licenses. This typically means you need fewer licenses than team members, saving you money.

Question 5

How secure is my data?

Accepted Answer

Your data is yours - you retain full ownership and control. All data is encrypted in transit and at rest, hosted on UK-based infrastructure, and backed up daily. We never share your project data with third parties. For more detail, visit our Trust Centre.

Question 6

How much does GIMLabs cost?

Accepted Answer

GIMLabs is priced per concurrent license, billed annually. Go is designed for small teams with simple, transparent pricing. Pro includes volume discounts for larger teams - talk to sales for a quote. No setup fees, no platform charges, no hidden costs. See our pricing page for the full breakdown.

Question 7

Do you support AGS data export?

Accepted Answer

Pro includes full AGS import and export. Generate compliant AGS files directly from your project data. AGS is not available on the Go plan.

Question 8

How do I get started?

Accepted Answer

Head to our Start page, fill in a few details, and you'll be logging your first borehole within minutes. No credit card required, no lengthy procurement - just sign up and your free trial starts straight away.

Question 9

How many licenses do I need?

Accepted Answer

Count everyone who might use GIMLabs at the same time - whether logging in the field or managing data in the office. A team with 3 drillers and 2 office staff all working simultaneously? That's 5 licenses. Not sure? Start with fewer and add more if needed.

Question 10

What happens to my data if I cancel?

Accepted Answer

Your account stays accessible in read-only mode for 90 days after cancellation. During this time, you can export everything - AGS files, PDFs, Excel reports. After 90 days, data is archived. Request deletion anytime for GDPR compliance.

Question 11

What validation is built in?

Accepted Answer

Pro includes a comprehensive validation engine covering depth checks (overlaps, gaps, final depth alignment), spatial validation (coordinates, site boundaries), data quality, completeness, and BS5930 geological rules. Run validation when you need it from Log or Manage to catch issues before delivery.

Question 12

Can I add or remove licenses?

Accepted Answer

Yes. You can manage your own licenses through your account - add licenses instantly (charged pro-rata), or reduce them at your next renewal. No need to contact us for routine changes.

Question 13

Can I export my data?

Accepted Answer

Yes - export to AGS, PDF, or Excel at any time. Your data is never locked in. Both Go and Pro include full export capabilities so you can deliver to clients in whatever format they need.

Question 14

Is there a free trial?

Accepted Answer

Yes. Every new account starts with a 14-day free trial of the full Pro platform - no credit card required. Just sign up on our Start page and start logging straight away. When your trial ends, choose the plan that fits your team - Go for small teams, or Pro for the full platform with dedicated onboarding.

Question 15

What's included in Go?

Accepted Answer

Go gives you everything you need to start logging digitally - our core apps with standard templates, ready to use straight away. No setup fees, no complexity. See our pricing page for the full breakdown.

Question 16

What's included in Pro?

Accepted Answer

Pro unlocks the full platform - Log, Manage, Insight, Connect, Calc, Template, and Product OS. You get custom templates built to your workflow, interactive mapping, AGS import/export, data validation, a branded client portal, and Excel integration. Everything is configured to your standards with dedicated onboarding included. See our pricing page for the full breakdown.

Question 17

What templates are available?

Accepted Answer

Go includes standard Driller and Engineer templates based on BS5930 and UK standards. Pro customers get custom templates built around their specific workflows, or can create their own using Template.

Question 18

Who is GIMLabs for?

Accepted Answer

GIMLabs is built for geotechnical professionals - site investigation drillers, geotechnical engineers, environmental consultants, and ground investigation contractors. Whether you're a small drilling crew or a large consultancy, we have a tier that fits.

Question 19

Can I import data from gINT, HoleBASE, or OpenGround?

Accepted Answer

Yes. GIMLabs supports AGS import, so you can bring across project data from any platform that exports AGS - including gINT, HoleBASE, and OpenGround. Pro also supports importing your lookup tables and configuration so you can replicate your existing setup. We'll help with migration as part of onboarding.

Question 20

Do you offer training or onboarding?

Accepted Answer

Pro includes dedicated onboarding - we'll configure the platform to your standards, import your data, and train your team. Go is designed to be self-service with standard templates ready to use out of the box. All customers get access to our support team by email.

Question 21

Can I upgrade from Go to Pro?

Accepted Answer

Absolutely. When you're ready for custom templates, mapping, or the full platform, just get in touch. We'll have a conversation about your requirements, set up your Pro configuration, and migrate your data across. Your existing work isn't lost.

Question 22

What devices does GIMLabs run on?

Accepted Answer

Log runs on iOS and Android for field data capture, with full offline support. Manage, Insight, Connect, Calc, Template, and Product OS all run in any modern web browser - no installs, no plugins. Works on desktop, laptop, and tablet.

Question 23

Can I customise Go if I need small changes?

Accepted Answer

Yes - we offer configuration changes at an hourly rate for Go customers who need minor tweaks like adding a field or adjusting a template. For significant customisation, Pro is usually better value as it includes ongoing config changes.

Question 24

What AGS versions do you support?

Accepted Answer

GIMLabs supports AGS 4 - the current industry standard. Import and export compliant AGS 4 files directly from your project data. Our validation engine checks your data against the AGS 4 format rules before export, catching issues before they reach your client. AGS is available on the Pro plan.

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